Q: I Need To Change Something On My Order. How Can I Do That?

A: If you need to change or cancel your order, please contact us immediately. We generally process orders within 24 hours, and once   we have processed your order, we will be unable to make any changes.   

Q: I’m Unsure About A Size Or I Have A Fit Question.  How Do I Find This Information?

A: Please see our Size Guide for general information on sizing. Or call Papillon Rouge 541-734-7377

Q: Can I Return Or Exchange Items That Were Purchased On Sale?

A: All final sale items cannot be returned or exchanged. For our full Return & Exchange Policy, click here.

Q: How Long Does It Take To Process My Return?

A: Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Q: When Will My Order Ship?

A: Most orders ship within 3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

Q: Why Was My Order Canceled?

A: Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. 

Q: What steps do I need to take to do an exchange?

A: It is strongly recommended that you contact our customer service team (541-734-7377) to get step-by-step instructions. Our representatives can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.